FAQ

· GF-Truss holds internationally recognized certifications, including ISO 14001 for environmental management, ISO 9001 for quality, and ISO 45001 for occupational health and safety.

· GF-Truss is also certified with EN 1090-1 and EN 1090-3 for aluminum structure quality and safety, along with EN ISO 3834 for welding process control and consistency.

3D Design: Our design team including structural engineers and mechanical engineer can help you achieve your static and dynamic stage construction needs.

Customized Logo/Package: To meet your branding needs, we can provide you with laser Logo services. To further enhance your brand image, we can also provide you with customized package.

Test Assembly Before Delivery: If you want to have a test assembly before delivery, we will help you and continue to optimize the plan during the test build process.

On-site Guidance/Assistance in Construction: If this is your first time setting up and you need assistance, we will provide video instructions and can travel to the site to assist if necessary.

Yes, we offer customization services including size, color and shape of truss systems. Just share your requirements and our team will provide tailor-made solutions to meet your needs. 

To customize your product, you need to share your requirements with us. We will create CAD drawings based on your needs and discuss the technical details with you. Once everything is confirmed, we will start production.

We understand that compatibility is important for many projects. We are pleased to provide you with the best solution. To ensure safety, compatibility and structural stability, we recommend providing a sample for spigot trusses and accurate hole spacing and diameter for bolt trusses.

If this is your first time setting up, don't worry. We'll provide you with detailed video instructions to guide you through every step of the process. For more complex projects, we can even send specialists on-site to help with tricky parts of the assembly. 

Sure, if the product you previously purchased is still on sale, please provide the previous order information and we will arrange a new order for you. If the product is currently discontinued, we have launched an upgraded version with stronger features and more stable performance. We can recommend alternatives and provide clear comparisons between your previous product and the new options, so you can choose the best fit for your needs. 

The load-bearing capacity of a truss mainly depends on its size and specifications. Larger trusses like 520*760mm or 650*1200mm are often used in projects that require heavy loads or larger spans. For small projects, a smaller truss is more appropriate. The specific size to be used depends on your actual needs, such as how to construct the entire structure, how long the span is, how many devices need to be hung on top, and so on. To ensure safety and improve installation efficiency, we suggest that you share the specific situation with us. We will recommend the most suitable and safe truss solution for you.